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Lori87788778
Lori87788778
Participant
March 7, 2026
Answered

cancelling free Trial

  • March 7, 2026
  • 4 replies
  • 52 views

Trying to cancel my free 7 day trial.  Not working on my end.  Please cancel for me and confirm it’s done.  Thank you.

Correct answer Jeffrey_A_Wright

Thank you for posting, ​@Lori87788778! I am showing your subscription is still active, and there are no records of any attempts to ever reach us directly.

 

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel your current commitments to Adobe. You will want to complete the self-cancel process soon if you want to receive a refund. For more information, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

4 replies

Jeffrey_A_Wright
Jeffrey_A_WrightCorrect answer
Legend
March 9, 2026

Thank you for posting, ​@Lori87788778! I am showing your subscription is still active, and there are no records of any attempts to ever reach us directly.

 

Please see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to cancel your current commitments to Adobe. You will want to complete the self-cancel process soon if you want to receive a refund. For more information, see https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html.

kglad
Community Expert
kgladCommunity Expert
Community Expert
March 7, 2026

start here https://community.adobe.com/t5/account-payment-plan-discussions/unable-to-load-data-error-while-trying-to-access-the-adobe-account/td-p/15527182

 

and when you try a different browser, try using a mobile phone's updated non-opera browser with wifi disabled.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    March 7, 2026

    Are you getting an error?

    Have you tried a different browser?

    What happens when you try to cancel?

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      March 7, 2026

      This is a public forum, you need Adobe support

      To contact support see the CORRECT ANSWER at this link
      https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913
       

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