Question

Cancelling free trial

Forum|Forum|7 months ago
December 13, 2025
2 replies
166 views

I signed up for the free trial on 10th December 2025 and received email confirmation for this. Adobe did not work for me. I am now trying to cancel but I'm getting the message that I have no plans. I need to cancel the free trial/ delete my account details

Nancy OShea

Community Expert

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

Kanikas

Legend

Hi curious_scientist8136,

Hope the above-mentioned articles helped you. Also, please ensure you are logged in with correct email that was used at the time of purchase.

Let us know if you need help with anything else.

Thanks
^KS

kglad

Community Expert

make sure you're checking the correct account, https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

then check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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