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L
lou liz wells
Participant
June 4, 2026
Question

cancelling free trial

  • June 4, 2026
  • 2 replies
  • 11 views

I have followed the online instructions to cancel my free trial of Elements but it’s not showing up as a plan on my account, so there’s nothing I can do.

I want to be sure that I’m not charged when the trial runs out as the software doesn’t suit my needs.

 

There’s no way to contact via email. It’s really frustrating.

 

Can anyone please help?

    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    June 4, 2026

    You can contact Adobe Support using the chat feature on their website

    -Manan
      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      June 4, 2026

      Did you get any confirmation for successful cancellation? What does https://account.adobe.com/plans show?

      -Manan
        L
        lou liz wellsAuthor
        Participant
        June 4, 2026

        I didn’t get an email. It never showed up on my pain plans - otherwise I would’ve been able to follow the instructions given

         

        M
        Community Expert
        Manan JoshiCommunity Expert
        Community Expert
        June 4, 2026

        In that case you can wait for the trial to expire and if you are charged you can cancel and would get a refund if you do so within 14 days. See the following article

        https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

        -Manan
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