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ronaldc84331222
ronaldc84331222
Participant
December 2, 2016
Answered

Cancelling free trial

I already own a stand alone copy of Light Room. If I try the free trial and cancel it will that effect my stand alone copy?

    John T Smith
    John T SmithCorrect answer
    Community Expert
    December 2, 2016

    Probably - Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

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    13 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 9, 2026

    The free trial for Creative Cloud is 7 days, not 30 days. 😉

    You must cancel within 14 days of downloading the app to receive a full refund. 

    After 14 days, no refund. 

    https://account.adobe.com/plan

    Click on Manage Plan for more options.

     

    See screenshot:

     

     

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    Nancy O'Shea— Product User & Community Expert
    sfaheem
    sfaheem
    Participant
    May 9, 2026

    I cannot cancel the free trial, I haven't completed 1 month yet and you started charging me. I don't want to go for the plan. Cancel the free trial plan

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 9, 2026

    ​@sfaheem 

     

    no one here can cancel for you.  if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

     

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    DiegoInJapan
    DiegoInJapan
    Participant
    February 17, 2026

    Been trying to cancel my 7-day free trial for a couple of hours.  Why is it so difficult??  

    Adobe please cancel asap, you shouldn’t be hiding the cancellation button hours before the end of the day.

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    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 17, 2026

    ​@DiegoInJapan 


    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

     

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    kathyh23605897
    kathyh23605897
    Participant
    September 12, 2018

    The free trial version automatically terminates at the trial end date.  You won't be charged any amount without actually purchasing the application

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    defaultnngba71szj9p
    Participant
    September 16, 2021

    That's funny. If Google has a credit/debit card for your account, they will keep trying to charge my card for the subscription even after I had canceled it and before the trial date ended. 

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    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 2, 2016

    Probably - Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    Translate
    ronaldc84331222
    ronaldc84331222Author
    Participant
    December 2, 2016

    Sounds like a tedious nightmare - I will not even attempt to try the free trial, sounds like a trap!

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      Anonymous
      October 25, 2017

      I can't turn it off easily, so yes, its a trap.

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