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ronaldc84331222
ronaldc84331222
Participant
December 2, 2016
Answered

Cancelling free trial

  • December 2, 2016
  • 5 replies
  • 3153 views

I already own a stand alone copy of Light Room. If I try the free trial and cancel it will that effect my stand alone copy?

    Correct answer John T Smith

    Probably - Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    5 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    May 9, 2026

    The free trial for Creative Cloud is 7 days, not 30 days. 😉

    You must cancel within 14 days of downloading the app to receive a full refund. 

    After 14 days, no refund. 

    https://account.adobe.com/plan

    Click on Manage Plan for more options.

     

    See screenshot:

     

     

    Nancy O'Shea— Product User & Community Expert
    sfaheem
    sfaheem
    Participant
    May 9, 2026

    I cannot cancel the free trial, I haven't completed 1 month yet and you started charging me. I don't want to go for the plan. Cancel the free trial plan

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 9, 2026

    ​@sfaheem 

     

    no one here can cancel for you.  if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

     

    DiegoInJapan
    DiegoInJapan
    Participant
    February 17, 2026

    Been trying to cancel my 7-day free trial for a couple of hours.  Why is it so difficult??  

    Adobe please cancel asap, you shouldn’t be hiding the cancellation button hours before the end of the day.

    Peru Bob
    Community Expert
    Peru BobCommunity Expert
    Community Expert
    February 17, 2026

    ​@DiegoInJapan 


    See here:

    https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and here:

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    You need to have a valid form of payment before you can cancel a subscription and get a refund.

    https://helpx.adobe.com/manage-account/using/update-billing-information

     

    kathyh23605897
    kathyh23605897
    Participant
    September 12, 2018

    The free trial version automatically terminates at the trial end date.  You won't be charged any amount without actually purchasing the application

    D
    defaultnngba71szj9p
    Participant
    September 16, 2021

    That's funny. If Google has a credit/debit card for your account, they will keep trying to charge my card for the subscription even after I had canceled it and before the trial date ended. 

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 2, 2016

    Probably - Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

    ronaldc84331222
    ronaldc84331222Author
    Participant
    December 2, 2016

    Sounds like a tedious nightmare - I will not even attempt to try the free trial, sounds like a trap!

      A
      Anonymous
      October 25, 2017

      I can't turn it off easily, so yes, its a trap.

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