Participant

Answered

Cancelling free trial

Forum|Forum|9 years ago
December 2, 2016
3 replies
2871 views

I already own a stand alone copy of Light Room. If I try the free trial and cancel it will that effect my stand alone copy?

Creative Cloud

Correct answer John T Smith

Probably - Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

DiegoInJapan

Participant

Been trying to cancel my 7-day free trial for a couple of hours. Why is it so difficult??

Adobe please cancel asap, you shouldn’t be hiding the cancellation button hours before the end of the day.

Peru Bob

Community Expert

@DiegoInJapan

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/manage-account/using/update-billing-information

kathyh23605897

Participant

The free trial version automatically terminates at the trial end date. You won't be charged any amount without actually purchasing the application

D

defaultnngba71szj9p

Participant

That's funny. If Google has a credit/debit card for your account, they will keep trying to charge my card for the subscription even after I had canceled it and before the trial date ended.

John T Smith

Correct answer

Community Expert

Probably - Read Cloud takes over https://forums.adobe.com/thread/2089127 for some ideas (see reply #1)

ronaldc84331222Author

Participant

Sounds like a tedious nightmare - I will not even attempt to try the free trial, sounds like a trap!

A

Anonymous

I can't turn it off easily, so yes, its a trap.

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