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Participant
December 18, 2020
Question

Cancelling free-trial - Acrobat Pro DC

  • December 18, 2020
  • 3 replies
  • 758 views

Good day,

I would like to cancel my free-trial of Acrobat Pro DC please. I do not have the option to cancel the plan as described in the guidelines.

Thanks in advance,

Regards,

Francesco

This topic has been closed for replies.

3 replies

Just Shoot Me
Legend
December 26, 2020

This forum system is not a direct link to Adobe support.
We are just users like you and can't help with account questions.
You need to contact Adobe directly through the Chat system at the link below.

https://helpx.adobe.com/contact/support.html

Select the chat icon at the bottom right of the page to open a chat session.
Type in AGENT into the chat window to connect directly to a person rather than the AI System.


Best of Luck

Nancy OShea
Community Expert
Community Expert
December 19, 2020

On the 8th day, your free-trial converts to a paid plan which you can cancel from your account portal.

https://account.adobe.com/plans

Click manage plans > Cancel.

 

You have 14 days in which to cancel without penalty and receive a refund.

 

Nancy O'Shea— Product User & Community Expert
Participant
December 21, 2020

Many thanks Nancy,

 

Thank you,

Francesco

kglad
Community Expert
Community Expert
December 18, 2020

check https://helpx.adobe.com/manage-account/using/cancel-subscription.html


p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Participant
December 18, 2020

That is the page I checked and the Cancel plan option is not available. I do not the the option contact us in the lower right but presumably that is because we are outside business hours?

kglad
Community Expert
Community Expert
December 18, 2020

this:

 

 

is the contact us icon.