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Participant
December 18, 2024
Question

Cancelling my monthly subscription is impossible.

  • December 18, 2024
  • 4 replies
  • 337 views

How do I cancel my monthly subscription when I have no idea what email address I used. I have been paying monthly for two years. Adobe's behaviour is pretty disgusting, I have never seen a company as disingenuous as this. Give me a contact number and do not tell me to type "agent" in the chat, you need an active subscription to speak to an agent. This is a really simple request that has been made impossible to squeeze as much money as possible out of customers.

This topic has been closed for replies.

4 replies

Shivangi_Gupta
Community Manager
Community Manager
December 19, 2024

Hi Anthony,

This is really unfortunate. If you have forgotten the access to your email address, you can always try to recover it. Please do not share any private or confidential info here as this is a public forum.

Please see https://adobe.ly/49IHHYJ for information on how to update the e-mail address associated with an account. 

Let us know if you have any questions.

^SG

try67
Community Expert
Community Expert
December 19, 2024

You're blaming your own faults on others. How can you have a subscription without knowing what email address you used? How did you create it? If you have a subscription, then you can talk to an agent, as you're a paying customer. If you believe you are being charged incorrectly then demand that your bank stops the fraudulent payment, etc.

Anyway, if you have access to the account then you can cancel your subscription easily here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Participant
December 19, 2024
  • It's my own fault for losing my email, you do know that it is entirely normal for people to forget or lose a email address, a new computer etc. Read my message again. You can't talk to an agent unless you are logged in with a subscription account. I demanded my bank to stop the payment, but it did not work and Adobe still accumulates the payments. You're just proving my point and offering np help. Obviously I don't have access to my account, useless reply.
Peru Bob
Community Expert
Community Expert
December 19, 2024
quote
  •  You can't talk to an agent unless you are logged in with a subscription account.

By @Anthony38809472orfl

 


You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

JR Boulay
Community Expert
Community Expert
December 19, 2024

This is a public forum, not Adobe support.
Users, including the Community Experts, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.
Adobe provides support through the Chat function: https://helpx.adobe.com/contact.html?rghtup=autoOpen or through:
Facebook: @Adobe
X (formerly Twitter): @AdobeCare - https://twitter.com/AdobeCare

If the chat window fails to open, then use a different device.
Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain.

Acrobate du PDF, InDesigner et Photoshopographe
Participant
December 18, 2024

I have paid over £300 pounds for a product I have used once. My bank has been unable to cancel the subscription. This is morally bankrupt for a company to function this way.