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Megan5E06
Participant
February 18, 2021
Question

Cancelling my subscription

  • February 18, 2021
  • 1 reply
  • 205 views

 

Hi There, I had been searching to see what the Adobe payment of $39 a month was coming out of my account (I haven't been working - just had my second baby and my husbands jobs went under with covid) so we don't have the money at all to spend on this. It dated back to one image being downloaded at work and its not got a subscription of every month. You can see the person has never logged in again, my  facebook must have been logged in at the time as this account is connected to facebook and continued to charge me. I just saw that the cancelation will give me a big payout fee.
I honestly can't afford the fee. I no longer work for the company so I can't really take it to them or the employee who bought the image in the first place, however it is stuck to my name and my cc.

Is there anything I can do for this? I've already had months of this payment coming out and as you can see the account hasn't been used. It took me awhile to figure out how to get here. 
I do have an account for my lightroom which i had paid for an annual but i have nothing to do with the Adobe stock of 10 images??

Kind Regards

Megan

This topic has been closed for replies.

1 reply

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
February 18, 2021

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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