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Gerda26733261uzf4
Participant
October 22, 2022
Answered

Cancelling my subscription

  • October 22, 2022
  • 3 replies
  • 165 views

Hello. 

Some time ago, I have unknowingly subscribed to a yearly Adobe Photography subscription. I only wanted to try for a month, but it was a yearly plan that I was unware of. I haven't even seen that it was written anywhere that it was a yearly subscription. Anyway, I tried to cancel and there is a big fee to do so. I have seen people struggling with the same issues as I am, and I don't understand why is it done in such a sneaky way? I am not the only one not to realise that I subscribed to a service I wasn't aware of. I cannot pay the fee and I am not using the services at all. Please could someone from Adobe help me? I had a chat before with someone from Adobe team and they were not helping me in a way that would solve my problem. 

This topic has been closed for replies.
Correct answer kglad

well, that adobe team that you chatted with is the party that matters, not other posters in these user forums.

 

you can try again, but that's your only option to get things changed.

3 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 22, 2022

well, that adobe team that you chatted with is the party that matters, not other posters in these user forums.

 

you can try again, but that's your only option to get things changed.

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
October 22, 2022

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    October 22, 2022

    It is mentioned right on the subscription screen that you can cancel free till 14 days and beyond that cancellation fees. Anyways, now that time has gone so let's talk about your options. These are peer to peer forums so no one here can help you in anyway. The only option for you is to contact support and discuss what options you have, Adobe does not track software use so not using the software is not an argument that would bring much dividends. Try to convince the support person patiently and who knows you might get lucky this time. That is all you can do, and in the worst case paying the cancellation fees would still save you money than letting the subscription running for the full period.

    -Manan

    -Manan
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