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Participant
November 16, 2020
Question

Cancelling one day after auto-renewal

  • November 16, 2020
  • 2 replies
  • 173 views

I forgot to cancel yesterday the auto-renewal and now Adobe is asking for 250€. is it possible to cancel still? Or am I stuck with the bill?
Thank you

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2 replies

John T Smith
Community Expert
Community Expert
November 16, 2020

Also, do NOT accept an offer of some number of months of free service... that does NOT cancel the contract, it only extends it by however many months you are offered

John T Smith
Community Expert
Community Expert
November 16, 2020

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730