Cancelling plan and fees

 Hi ​@defaultn1t02op1yddk ,

We just want to add an important clarification for anyone who may come across this post.

While Adobe allows eligible customers to change their plans, the official documentation does not indicate that changing a plan resets the 14-day cancellation/refund period. Adobe's cancellation terms refer to 14 days from the initial purchase, and cancellation charges may apply after that period depending on the type of subscription.

Additionally, when a plan is changed, Adobe states that the previous plan is cancelled and a refund may be provided where applicable, rather than guaranteeing a refund of previous payments.
For this reason, we wouldn't recommend using a plan change as a method to avoid an applicable cancellation fee.

Please refer to these articles for clarity:
Change plan: https://helpx.adobe.com/account/individual/subscriptions-and-plans/plan-changes-and-upgrades/change-adobe-plan.html
Subscription terms: https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

Let us know if you have any additional questions.

^Shivangi

Hi Stellar_sincerity45e5,

Thank you for reaching out.

We checked your account and can see that you have an active annual Adobe plan. Since the subscription is still within its annual commitment period, an early cancellation fee may apply if you choose to cancel before the end of the term.

For more information about Adobe subscription and cancellation terms, please refer to the article below:

Cancellation details for common Adobe plans | Adobe Account

We hope this helps clarify the situation. If you have any questions about your plan, please let us know.

Thanks,
^Akansha