Cancelling plan and fees

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I have paid for adobe over a year and want to cancel as my University provides it for us. Its saying it is £181 to cancel which doesn’t make sense as i paid for the year i agreed

How do i solve this

kglad

Community Expert

there’s no refund for prepaid plans so you’ll need to appeal to adobe support. use the chat feature to contact an agent.

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AkanshaAshra

Community Manager

Hi Stellar_sincerity45e5,

Thank you for reaching out.

We checked your account and can see that you have an active annual Adobe plan. Since the subscription is still within its annual commitment period, an early cancellation fee may apply if you choose to cancel before the end of the term.

For more information about Adobe subscription and cancellation terms, please refer to the article below:

Cancellation details for common Adobe plans | Adobe Account

We hope this helps clarify the situation. If you have any questions about your plan, please let us know.

Thanks,
^Akansha

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M

Manan Joshi

Community Expert

Check what you are actually subscribed to at https://account.adobe.com/plans

For refund rules check https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html this will help you understand the cancellation fees calculation

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-Manan