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Bmellish1935
Bmellish1935
Participant
March 25, 2026
Answered

Cancelling subscription

  • March 25, 2026
  • 1 reply
  • 42 views

Hi. I cancelled my subscription back in January and I’m still get charged the monthly fee? 

    Correct answer Jeffrey_A_Wright

    Thank you for posting, Bmellish. I can confirm that your Acrobat subscription is still active. The subscription for the Adobe AI assistant was cancelled in December. If you have no additional need for Acrobat, then see https://adobe.ly/4syNmJz to end your commitment. For more information on the cancellation and refund process, please see https://adobe.ly/47QWjp6. ^JW

    1 reply

    Jeffrey_A_Wright
    Jeffrey_A_WrightCorrect answer
    Legend
    March 25, 2026

    Thank you for posting, Bmellish. I can confirm that your Acrobat subscription is still active. The subscription for the Adobe AI assistant was cancelled in December. If you have no additional need for Acrobat, then see https://adobe.ly/4syNmJz to end your commitment. For more information on the cancellation and refund process, please see https://adobe.ly/47QWjp6. ^JW

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