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T
The26115179bja4
Participant
September 14, 2022
Question

Cancelling subscription

  • September 14, 2022
  • 2 replies
  • 186 views

Hi!

 

I've been subscribed to the Adobe Photography Plan since Aug 9, 2021 and would like to cancel. I was on the annual plan, paid monthly. I wanted to cancel earlier in the subscription but found out I would be charged a cancellation fee so I decided to wait until it had been 12 months.

 

Now I've waited slightly over 12 months and I'm still being told I'll get a cancellation fee of about £40. This seems unfair to me as I was given no email notification that my plan had been renewed. Can someone help me cancel without the fee please?

 

Thank you,

Saskia

This topic has been closed for replies.

2 replies

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
September 14, 2022

Hi Saskia,

please be aware that this is mainly a user-to-user forum. We are not able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance:

 

The link above will open a chat window. Type "Agent" into the chat box to bypass the chatbot and get connected to a real person.

 

Best regards,
Maurice

LinSims
Community Expert
LinSimsCommunity Expert
Community Expert
September 14, 2022

Subscriptions renew automatically on the anniversary of the subscription date. There's no way to turn that off. Adobe does not send out reminder emails. It is your responsibility to keep track of the date and cancel within the month before renewal.

 

Yes, I know that sucks, but that's the way Adobe works right now.

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