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Andrew28707045mbw6
Participant
March 4, 2023
Question

Cancelling Subscription

  • March 4, 2023
  • 1 reply
  • 374 views

Hello, 

This is my 3rd year with Adobe and I do not really use it. I was billed for this year subscription on the 1st of march 2023. I did not receive any notification of the renewal date, nore I was not informed of the inscreasing of the fees per year. I was wondering if I can cancel my subscription and get a refound? 

Thank you

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    1 reply

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 4, 2023

    contact adobe support and ask.  assuming you have an individual subscription, there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

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