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Erick36043619llr0
Participant
March 13, 2024
Question

Cancelling subscription

  • March 13, 2024
  • 1 reply
  • 156 views

Hello, I had a free trial subscription which I joined on January. I canceled the subscription on 7th Feb and received a confirmation on the same. However, I just noticed that I was billed for the same on 7thMarch. Kindly assist in resolving this issu

 

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    1 reply

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    March 13, 2024

    Contact Adobe customer care for this: Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.

    For support via Twitter:
    https://twitter.com/AdobeCare

    (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
    https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)

    Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and check if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.
    If in doubt, ask the forum.

    ABAMBO | Hard- and Software Engineer | Photographer
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