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Carl5EEE
Participant
October 22, 2020
Answered

Cancelling subscription

  • October 22, 2020
  • 4 replies
  • 427 views

I cancelled my adobe acrobat dc because even with customer help it would not download and run. A waste of money.

    This topic has been closed for replies.
    Correct answer kglad

    yes, your computer needs to meet certain specs, https://helpx.adobe.com/acrobat/system-requirements.html

    4 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 26, 2020

    perform all applicable steps:


    uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html
    then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
    check for, and if available, update your os
    restart your computer (don't skip this)
    reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.


    if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
    use the desktop app to install your cc programs/trials

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      October 24, 2020

      it's hard to give more than generalites without more info from you.  eg, you say you could not download and run.

       

      if you couldn't download the installation program, then you couldn't install it and therefore you couldn't run it.  if that's what happened to you, did you install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it (try) to install acrobat?

       

      if no, what did you do?

       

      if yes, what exactly did you see when you tried to install acrobat using the cc desktop app.

      C
      Carl5EEEAuthor
      Participant
      October 26, 2020
      I did install Adobe DC from the Creative cloud - eventually. At first DC
      could not be installed. Then it installed to 83% and gave a message
      tht installation failed. The third try DC downloaded but then would only
      stay open for a second or two then disappear.
      I uninstalled everything and I am now again trying to download from
      Creative Cloud. I will let you know
      C
      Carl5EEEAuthor
      Participant
      October 26, 2020

      The download has been stuck at 84% for 55 minutes

      C
      Carl5EEEAuthor
      Participant
      October 24, 2020

      the computer tells me it has 5.87GB of usable RAM out of 6.00; and 589 GB of disk space; 3.30GHZ processor; 64 bit Windows 10; Chrome; 1920x1080 screen resolution.  This appears to meet adobe system requirements according to the link you sent.  Other ideas?

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      October 23, 2020

      yes, your computer needs to meet certain specs, https://helpx.adobe.com/acrobat/system-requirements.html

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