Cancelling Subscription for AI Assistant for Acrobat

Forum|Forum|9 days ago
April 1, 2026
3 replies
34 views

Hello there,

I am from Germany. I have subscribed for AI Assistant for Acrobat. I wanted to try the 7-day free trail version but somehow I missed it. I have already paid one months subscription. Now, I want to cancel the subscription but It shows I have to pay 32.92 euros. As I am a student, It’s really tough fpr me to pay that amount. Can I get some waiver or something like that?

Thank you in advance for your advice.

ShivangiGupta

Community Manager

Hi @Sadia Nusrat ,

We appreciate you reaching out. I reviewed your account details and found that you have an active subscription for AI Assistant for Acrobat since 15 days.

Adobe offers full refund if the subscription is cancelled within first 14 days. Since you are cancelling the plan before term end, this is the reason you are being asked to pay early termination fee.

You may check the details here: https://helpx.adobe.com/in/manage-account/using/creative-cloud-subscription-terms.html

Let me know if you have any questions.

^Shivangi

Sadia NusratAuthor

Participant

Do I have to pay the full amount or is there any other way to minimize it?

ShivangiGupta

Community Manager

A cancellation fee of 50% of the remaining balance of your contract obligation may apply. Your service will continue until the end of that month’s billing period.

^Shivangi

kglad

Community Expert

you’d have to contact adobe support to plead your case.

M

Manan Joshi

Community Expert

Hi @Sadia Nusrat these are peer to peer forums. You are not addressing Adobe people here. Cancellation fees is applicable if it is not done during the specified period.

-Manan

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