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Anonymous

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Cancelling subscription (paid monthly)

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I want to cancel my subscription for which I pay monthly but also avoid any cancellation fee that they are charging when I try to cancel. How do I do that and avoid cancellation fee?

Subscription

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kgladCorrect answer

Community Expert

you may not be able to do that unless you're within the cancellation window (14 days from trial start date), or you change to another plan.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Kathleen38224027swp8

Participant

I never upload the subscription. My computer screen was broken for several months. I want my money back.

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Nancy OShea

Community Expert

Log-in below to cancel

https:/account.adobe.com/plans

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

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Nancy O'Shea— Product User & Community Expert

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deborah_0819

Participant

Credit card stolen no way to pay you, I will ;let you know when things clear.

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kglad

Community Expert

@deborah_0819

contact your credit card provider

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kglad

Correct answer

Community Expert

you may not be able to do that unless you're within the cancellation window (14 days from trial start date), or you change to another plan.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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Kathleen38224027swp8

Participant

I never used the subscription. My computer screen was broken. I just got it replaced this month.

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kglad

Community Expert

i'm not sure that's going to work, but make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

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