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Participant
October 11, 2024
Answered

Cancelmento

  • October 11, 2024
  • 3 replies
  • 136 views

F iz o inicio da assinatura ontem e paguei ontem e cancelei hoje,queria saber quando receberei meu reembolso se esta falando que antes de 14 dias eu tenho direito.

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Correct answer Shivangi_Gupta

Hi there,

We appreciate you contacting us. I checked and found that you canceled the subscription within 4 days. Ideally, you should not be charged at all. If there was any transaction made from Adobe's end, I would recommend you to contact our support team through a private chat session here: https://adobe.ly/3Uc5B8l

Let us know if you have any questions. ^Shivangi

3 replies

Shivangi_Gupta
Community Manager
Shivangi_GuptaCommunity ManagerCorrect answer
Community Manager
October 15, 2024

Hi there,

We appreciate you contacting us. I checked and found that you canceled the subscription within 4 days. Ideally, you should not be charged at all. If there was any transaction made from Adobe's end, I would recommend you to contact our support team through a private chat session here: https://adobe.ly/3Uc5B8l

Let us know if you have any questions. ^Shivangi

Peru Bob
Community Expert
Community Expert
October 15, 2024

If you don't receive the refund within that time, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

kglad
Community Expert
Community Expert
October 15, 2024

check your account, https://account.adobe.com