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Participant
September 19, 2025
Answered

Cancle Free SUbscription

  • September 19, 2025
  • 2 replies
  • 155 views

I got creative cloud for one free week and after the week I left but got another free week as an extension. I totally forgot I had this as i stopped using adobe creative cloud and now i need to pay 700 USD, how can i cancle this subscription?

 

Correct answer Jeffrey_A_Wright

Trex, thanks for posting about your recent subscription commitment. I reviewed the account you used to post to this public discussion forum, and you will be blocked from completing the cancellation process until an accepted method of payment is added to pay for the services you have utilized. Please see https://adobe.ly/41YJd6u for information on how you can correct your account and put it in good standing.

 

Once your method of payment has been accepted, Trex, then you can use the steps listed at https://adobe.ly/4psiLw9 to self-cancel the subscription. If you complete the process within 14 days, then you should receive a refund. For more information, see https://adobe.ly/48o1I83. ^JW

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity ManagerCorrect answer
Community Manager
September 19, 2025

Trex, thanks for posting about your recent subscription commitment. I reviewed the account you used to post to this public discussion forum, and you will be blocked from completing the cancellation process until an accepted method of payment is added to pay for the services you have utilized. Please see https://adobe.ly/41YJd6u for information on how you can correct your account and put it in good standing.

 

Once your method of payment has been accepted, Trex, then you can use the steps listed at https://adobe.ly/4psiLw9 to self-cancel the subscription. If you complete the process within 14 days, then you should receive a refund. For more information, see https://adobe.ly/48o1I83. ^JW

trex_0172Author
Participant
September 19, 2025
Ok, thank you so much, I was not sure if I would get my money back or not 😉
John T Smith
Community Expert
Community Expert
September 19, 2025

If you cancel in 14 days or less you get a refund... if you have gone past 14 days you do not get a refund

John T Smith
Community Expert
Community Expert
September 19, 2025

You have 14 days to cancel... if you are past 14 days your trial is now a subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html
-be sure to keep the verification email you will receive when you cancel