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Participant
September 14, 2026
Open for Voting

Cannot buy more credits for Firefly ai generative, it shows a pop up window which says something went wrong

I want to purchace more credits for the Generative AI Firefly and it shows a pop up window which says something went wrong

    4 replies

    Peru Bob
    Community Expert
    Community Expert
    September 16, 2026

    Try a different browser.

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    ShivangiGupta
    Community Manager
    Community Manager
    September 16, 2026

    Hi ​@stylish_introvertcaf1,

    We are here to help.

    Could you confirm if you are trying to upgrade your Firefly plan or purchasing another credit plan? https://helpx.adobe.com/firefly/web/get-started/learn-the-basics/generative-credits-overview.html

     

    ^Shivangi

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    ^Shivangi
    kglad
    Community Expert
    Community Expert
    September 16, 2026

    post this in the ff forum,  https://community.adobe.com/p/firefly 

     

    p.s. change your title to avoid a duplicate message problem.

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    Community Expert
    September 16, 2026

    You can try using a different browser/network. If you have any firewalls or adblockers disable them before trying

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    -Manan