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nicolasl70850950
Participant
June 17, 2021
Answered

Cannot buy Photoshop CC, card accepted but immediately receive mail telling me payment failed

  • June 17, 2021
  • 3 replies
  • 321 views

I was renewing my yearly photoshop CC plan without issues until June this year where I received an email telling me the monthly payment didn't get throught.  I changed my account details to all my cards I have and none worked.

I tried renewing the license and every time I do, my card information is accepted but then immediately receive an email telling me "No podemos procesar tu pedido" (Your order could not be processed), rejecting my pay.

I can no longer acquire Adobe products

This topic has been closed for replies.
Correct answer Nancy OShea

Try using a different payment method.


CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

3 replies

nicolasl70850950
Participant
June 17, 2021

Got in touch with customer support and they fixed the issue. 

Nancy OShea
Community Expert
Community Expert
June 17, 2021

Glad they were able to help you.

 

Nancy O'Shea— Product User & Community Expert
Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
June 17, 2021

Try using a different payment method.


CONTACT ADOBE SUPPORT:
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
John T Smith
Community Expert
Community Expert
June 17, 2021

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730