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A
Arkadiusz5E65
Participant
November 21, 2021
Answered

Cannot cancel a monthly subscription converted from trial

  • November 21, 2021
  • 3 replies
  • 476 views

Hello,

 

on the November 9th I have started a free trial and on 16th it was converted to a monthly plan. I would like to cancel that subscription but that option is unavailable because the payment failed since there was no money on the card. Could anyone pplease help me to cancel that monthly plan?

 

Thank you

    This topic has been closed for replies.
    Correct answer kglad

    check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

    if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    3 replies

    M
    Marijana23757065531z
    Participant
    March 25, 2022

    Thank you! Yes, the "AGENT" solved the problem within a 10-15 minutes! After several exchanges of messages about other products, a better price ... and, if I really want to cancel the subscription..., the cancellation was finally done! 

     

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity Expert
    Community Expert
    November 21, 2021

    That's right.  You can't cancel until you resolve your payment problem.

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    November 21, 2021

    check https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    p.s. if you're cancelling an annual plan early, there's a penalty (=1/2 the cost of the remaining months).

    if the above link doesn't help you cancel, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human

    A
    Arkadiusz5E65Author
    Participant
    November 22, 2021

    Thank you, I was able to contact the support by typing the AGENT in the chat and the issue was resolved in a matter of few minutes.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 26, 2022

    you're welcome (and that's good to hear!)

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