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Participant
April 23, 2026
Answered

Cannot Cancel Adobe Trial – Password Loop with Google Sign‑In

  • April 23, 2026
  • 2 replies
  • 53 views

I urgently need help canceling my Adobe trial. Every time I try, the system forces me to update my password. On the “Verify your identity” page, even when I enter the correct password, it always says “incorrect password.”

I signed in using my Google account, not a separate Adobe ID, so I cannot bypass this loop. Because of this, I cannot access the cancellation option.

Please advise how I can cancel my trial immediately.

Thank you.

Correct answer Thang Siam Hau

I’ve resolved the issue with an agent, thank you for your support. I’ll be purchasing again using another account for sure!

2 replies

Jeff_A_Wright
Community Manager
Community Manager
April 23, 2026

Thank you for posting, ​@Thang Siam Hau.

 

I am sorry you are encountering problems managing your password and did not find more value in our services.

 

I see that you contacted us directly. Please use the steps listed at https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html if you need to make any updates or to review your recent support case ADB-44986554-H6P8.

 

Please update this public discussion thread ​@Thang Siam Hau if you have any additional questions.

Thang Siam HauAuthorCorrect answer
Participant
April 23, 2026

I’ve resolved the issue with an agent, thank you for your support. I’ll be purchasing again using another account for sure!

kglad
Community Expert
Community Expert
April 23, 2026

try a direct sign in to adobe.com