Cannot cancel free trail

Forum|Forum|5 years ago
May 14, 2021
2 replies
182 views

I want to cancel a free 7 day Illustrator trial however it is not visible anywhere on my account. I currently have the Photography plan which I do not want to cancel, when seeking help via the online chat the only option I'm given is to cancel my whole plan instead of just the free trail. I do not know if Adobe charges after having a free trail so I'd appreciate anyones help.

This topic has been closed for replies.

Peru Bob

Community Expert

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

how to cancel: https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if that doesn't help you, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.