Cannot cancel plan

Question

i have tried numerous times to cancel my plan and all I get is "unable to load data" error. When I contact support they say: " we’re facing a technical outage". When I google the error many people have received the same in past and present when trying to cancel. Help please.

Kanikas · Accepted Answer

Hi khilona_6599,

We hear you. Our team is aware of this issue and is working to get this resolved as soon as possible. Till then please get in touch with our support (Link shared above) for any account related queries.

Hope this helps.

Thanks

John T Smith · Answer

Nobody here in a public forum can see your account information
Help Center https://helpx.adobe.com/support.html is a good place to start
What do you see for your account at https://account.adobe.com/
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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