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T
THUY36511307upui
Participant
April 9, 2025
Answered

Cannot cancel plan

  • April 9, 2025
  • 2 replies
  • 406 views

Hi all, 

I want to cancel my plan before the renew of this year which started on April but suddenly I cannot cancel my plan before 1 year constract suscription ends and now my plan was auto renew once again and I get charge for that. I tried to cancel and they said it will charge $300 if I cancel my plans. How do I get help with this while I cannot be able to cancel my plans before ? and can I get a refund. Please help

Correct answer kglad

you can cancel any time (unless there's a payment problem).

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

2 replies

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 9, 2025

What, exactly, happened when you tried to cancel?

How did you try to cancel?

T
THUY36511307upuiAuthor
Participant
April 10, 2025

When I try to cancel, it always errors even though I tried to redo it many times. And until April, when they charged me again I can be able to cancel my plans. 

Peru Bob
Community Expert
Peru BobCommunity Expert
Community Expert
April 10, 2025

What, exactly, does the errror say?

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
April 9, 2025

you can cancel any time (unless there's a payment problem).

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

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