Cannot Cancel Subscription

Question

I bought a 69.99 plan using my school email. The email is inactive but I still get a charge. I need to cancel it, but I cannot talk to a live agent. Email is <Removed by Moderator>

Jeffrey_A_Wright · Answer

Admired_navigator, thank you for posting about your recent subscription commitments to this public discussion forum. I edited your post to remove your email address, as this forum is visible to anyone with Internet access. Please do not share confidential information.

You can use the steps in https://adobe.ly/4mn2VRv to sign in under the personal account that was created using your school's email address. Once you are logged in, you can then complete the self-cancel process listed at https://adobe.ly/4mJUnDN to end your recent commitment to Adobe.

Please be aware that many organizations block individual subscriptions and access on their networks and devices. You may need to use a different device and network to complete the self-cancel process. ^JW

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