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Squid29518303kn33
Participant
April 21, 2023
Answered

Cannot cancel trial

  • April 21, 2023
  • 1 reply
  • 993 views

Hi all,

 

I started a 7 days trial for Acrobat Pro but decided not to continue.

When you going my Adobe account, I have the option to change my plan or cancel.

Either option returns "Social sign in not supported".

Accessing my account from Acrobat Pro or from Adobe's site directly gives me the same error.

Signing in with a gmail account.

What is necessary to cancel my trial?

Thanks in advance.

 

Best regards

 

Squid

This topic has been closed for replies.
Correct answer Squid29518303kn33

Thank you for your quick answer.

I didn't check the link but using another browser let me cancel my trial.

Thanks!

1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2023

https://helpx.adobe.com/x-productkb/global/resolve-social-sign-in-errors.html#:~:text=Having%20problems%20signing%20in%20with%20your%20social%20account,and%20select%20Set%20password.%20Follow%20the%20onscreen%20instructions

S
Squid29518303kn33AuthorCorrect answer
Participant
April 21, 2023

Thank you for your quick answer.

I didn't check the link but using another browser let me cancel my trial.

Thanks!

kglad
Community Expert
kgladCommunity Expert
Community Expert
April 21, 2023

good to hear.

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