Skip to main content
T
TiDi03
Participant
August 10, 2020
Question

cannot change creditcard

  • August 10, 2020
  • 2 replies
  • 251 views

I have followed all the instructions to change my creditcard info.

When clicking "change" an error message appears "something went wrong", that's all.

Can yopu help me out with changing the creditcard?

 

    This topic has been closed for replies.

    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 10, 2020

    Try another browser, make sure you don't have any script blockers or any such thing on. I can see the icon fine on Chrome and Safari.

    -Manan

    -Manan
    T
    TiDi03Author
    Participant
    August 10, 2020

    It’s working in chrome (fire fox does not work)
    Contacting an agent now, thx


    Met vriendelijke groet,

    Jovan Dierkx
    <Removed by Moderator>

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    August 10, 2020

    Hello,
    Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
    Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
    https://helpx.adobe.com/contact.html
    Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
    Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
    https://tinyurl.com/y7cfrr7y
    -Manan

    -Manan
    T
    TiDi03Author
    Participant
    August 10, 2020

    Unfortunately there’s no chat icon available.



    Met vriendelijke groet,

    Jovan Dierkx

    TiDi Media
    web • vorm • sign

    <Removed by Moderator>

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices