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V
Virginia26723304zw43
Participant
October 22, 2022
Answered

Cannot change my subscription plan

  • October 22, 2022
  • 1 reply
  • 294 views

Hi guys! I need to change my subscription plan from Photography plan to all creative clouds apps because of my studies. I go to manage plan and I only have the option to cancel my plan, the change option doesn't appear at all. I am also looking in the website for a contact support number and I'm unable to find any. I don't know what to do. Do you know how can I solve this situation or at least a way to contact the help center? 

Thank you in advance, 

Virginia 

This topic has been closed for replies.
Correct answer kglad

that should be easy to resolve. use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
October 22, 2022

that should be easy to resolve. use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

 

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    V
    Virginia26723304zw43Author
    Participant
    October 23, 2022
    Thank you so much for your help!
    Despite enabling pop ups and cookies in Google Chrome, the chat is still
    not opening in the link that you provided me 😞
    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 23, 2022

    try a different browser or use phone or twitter.

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