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Participant
October 20, 2025
Question

Cannot contact Adobe to cancel my plan

  • October 20, 2025
  • 1 reply
  • 66 views

I didn't recieve/missed the renewal reminder. I believe I can get a refund if I cancel straight away, however I am finding it ridiculously impossible to contact adobe! It wants to charge to over £300 to cancel myself, which is barbaric. The chat is just not working for me and I cant find any other way. How do I get in contact before the cancellation window closes?!

1 reply

Jeffrey_A_Wright
Community Manager
Community Manager
October 20, 2025

Sophieb, I am sorry but many of our services are unavailable due to the ongoing Amazon Web Services outage. Please view and bookmark https://adobe.ly/3WhUrzD to be kept up to date on the impact of the AWS outage on Adobe services. ^JW