Cannot login to instal Creative Cloud.

Forum|Forum|5 years ago
February 20, 2021
1 reply
759 views

Hello friends, we have a problem getting Adobe Creative Cloud installed. In our office on an iMac 2013 with OSX Sierra, we keep getting the error that says “No account associated with the email address”. We have tried many different browsers. We also updated the browsers to the latest version. On our other computers, we can pass the email screen, enter our password, download, and work with Adobe Creative Cloud. Has anybody else dealt with this issue and could advise what to do? Thanks for any help 😊

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kglad

Community Expert

if you have an individual subscription (as opposed to a team/enterprise/education one): check your account to verify your subscription is what you expect and to verify your adobe id, https://account.adobe.com

pctechtvAuthor

Inspiring

Yes, the account is active and has a plan that is still valid. I explained that I am able to log in and use it on other computers. We ship computers for office logistics. I always deactivate not needed machines. Thanks

kglad

Community Expert

i assume you have a team/enterprise subscription.

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