cannot process the cancellation of the free trial, i've been trying to do this for 2 days now, after conforming the account, it opens a new window and an icon on the middle of the image meaning the page is still loading, and it stays like this.

Hi, Fearless_helpere30a!

Have you managed to cancel it?

If not, I'll ask you to do some steps to try to solve this issue:

• Clear cache and cookies: Sometimes a simple refresh clears the block.

• Test in incognito mode

If this doesn't work, I recommend reaching out to our Support team.

Best,

Gabriel