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M
MOTENIDAN
Participant
November 8, 2019
Question

Cannot see how long my license is still valid anywhere after deactivating the auto-renewal

  • November 8, 2019
  • 3 replies
  • 598 views

After disabling the automatic renewal of my photography plan, I can't see how long my license is still valid anywhere.
In the meantime I have redeemed several redeem codes and nowhere on the website do I have a chance to see when my current PS/LR license expires.

From the support (chat) I only get the answer that this is the case. Nothing more. (!!!)

But honestly: I bought a license and Adobe doesn't want to show me how long it is valid? That's not only strange, it's dubious.

The duration of my license is independent of whether I have deactivated the automatic renewal of my subscription or not. After all, the date depends on how many years I have paid for my license (including the redeem codes).

This is a bug on the website and should be fixed. Transparency towards the customer is more than important with such high license prices and actually a matter of course.
It should also be transparent when a code was redeemed.

    This topic has been closed for replies.

    3 replies

    ProDesignTools
    Community Expert
    ProDesignToolsCommunity Expert
    Community Expert
    November 12, 2019

    Do you mean there's no "Expires on" date or info shown when you go to this page?

     

    ==> https://account.adobe.com/plans

     

    M
    MOTENIDANAuthor
    Participant
    November 12, 2019

    Exactly. 

    But, show me the same page, with agreed annual payment and deactivated automatic renewal.
    In this case I do not see the purchased redeem codes nor their expiration date or the expiration date of my photography plan.

     

    Unfortunately, I cannot send a screenshot as I reactivated the auto-renewal in the meantime for known reasons. 

    T
    Test Screen Name
    Legend
    November 10, 2019

    Please say how you deactivated auto renewal. This may be new, or only available in certain countries. The usual answer from everyone, and from the Adobe instructions that I linked to, is that you can ONLY cancel, but you may have new information. Unless you have new info, you should know that auto renewal is a condition of your subscription and cannot be turned off.

    T
    Test Screen Name
    Legend
    November 9, 2019

    The only way to disable automatic renewal, that I know of, is to cancel your subscription. https://helpx.adobe.com/uk/manage-account/using/manage-auto-renewal-settings.html If you do that, it might stop the same day, or run to the end of a contracted period. See https://helpx.adobe.com/uk/manage-account/using/cancel-subscription.html

    M
    MOTENIDANAuthor
    Participant
    November 9, 2019

    Thanks for your answer. 

    But..  

     

    1. There isn't written that I would cancel the subscription - there is only written that I deactivate the automatic renewal which implies I can re-activate the renewal afterwards. Nothing else.   This is a big issue, I think, for everyone who wants to deactivate the renewal with the option to reactivate it on a later point in time.
    2. The expiration date of my license depends not only on my subscription. I can (and I did) redeem codes to bye more years of using my license. Besides the subscription management - a licensee cannot see the used redeem codes anywhere. AND (!!!) I cannot see, when my license will expire after changing from the automatic renewal to the alternative way (redeem codes) of paying for my license. Adobe Support can give this information the users on demand - but the users must be able to see it in the Adobe account/subscription management pages: The used redeem codes on the one hand as well as the real expiration date of the currently valid license on the other hand (not only a subscription). 
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