Participant

Answered

Cannot understand the invoice

Forum|Forum|5 years ago
October 30, 2020
2 replies
1096 views

Hi,

A payment was just processed through my PayPal account and I can see an invoice with the following description.

CCSN,ALL,MLP,EER01,MAU,001,N/A,WAH 1 YR

I have no idea what this means. Is this a one-off payment or recurring payment and for what?

There is no way to ask anyone and the My Plans section in my account doesn't give much info either on what this invoice is about. This is quite disappointing. Can anyone please help?

Thank you.

This topic has been closed for replies.

Correct answer gerard_d

Thank you for the info. I managed to chat with an agent and get it
cancelled. I had an all apps subscription that expired. I no longer needed
access to all apps and I thought the subscription will not renew. However,
when I subscribed to the Photography pack, the all apps subscription
renewed automatically and charged my credit card without my consent. I was
not aware that it will automatically renew. Anyway, now it is cancelled and
money was refunded excluding taxes.

Nancy OShea

Community Expert

How much did you pay? In which region?

Offhand, I'd say this is for a 1 year subscription to Creative Cloud All Apps and services plan for US $53/month.

https://www.adobe.com/creativecloud/plans.html

1. With a browser that accepts cookies and does not have script blockers, please log-in to your Adobe account portal below.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

Nancy O'Shea— Product User & Community Expert

gerard_dAuthorCorrect answer

Participant

Thank you for the info. I managed to chat with an agent and get it
cancelled. I had an all apps subscription that expired. I no longer needed
access to all apps and I thought the subscription will not renew. However,
when I subscribed to the Photography pack, the all apps subscription
renewed automatically and charged my credit card without my consent. I was
not aware that it will automatically renew. Anyway, now it is cancelled and
money was refunded excluding taxes.

M

Manan Joshi

Community Expert

Hello,
Sorry to hear that you are facing trouble. Unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan

gerard_dAuthor

Participant

Thank you Manan. I was on that (https://helpx.adobe.com/contact.html) page but I don't get an option to chat or do anything. I only see links to knowledge articles of how to do things. It is really frustrating. Anyway, thank you for responding.

LinSims

Community Expert

Try scrolling a bit further right? Your screen shot shows that there is some more of the window off to the right that isn't visible.

If it's still not there, try running a web search for Adobe Customer Support. The search results will normally give you a regionally appropriate phone number.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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