Cannot Use my Account

Forum|Forum|4 months ago
September 20, 2025
2 replies
104 views

Hello. I cannot use any of Adobe Creative Cloud apps/web/etc.
On adobe website/ CC I can see that I did a purchase but on whatever I try to use seems no subscription. How can I solve this problem. If needed I can provide my student ID etc.

Thank you!

kglad

Community Expert

if your school is administering your subscription, contact your admin, https://helpx.adobe.com/enterprise/kb/contact-administrator.html

Shivangi_Gupta

Community Manager

Hi Jallae,

We are sorry for the trouble. Could you confirm what happens when you try using the applications? Could you share a video recording?

We are here to help.

^Shivangi

John T Smith

Community Expert

Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

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