Cannot use student migration tool as Adobe does not recognise my email as a school account

Hi all,

I have been having troubles to start the migration process of my assets from my school-assigned account to a private one.

When I go to the https://graduation.adobe.com/ and try to sign in, Adobe claims that is my personal account, not a school one:

PERSONAL INFORMATION REMOVED... Moderator

Any help would be much appreciated!

Many thanks,
Natalia

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Community Expert

Participant

Unfortunately, for some reason, I cannot contact Customer Service. When I try to open the chatbox this window pops up:

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You may need to contact your school.

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