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Eleanor322330652wvo
Participant
September 12, 2023
Question

Cannot use subscription URGENT

  • September 12, 2023
  • 2 replies
  • 164 views

I am trying to log in to my school account and I have homework due in an hour. I was told to call customer support, they told me to call another number. It keeps saying buy subscription but i already bought it

    This topic has been closed for replies.

    2 replies

    M
    Community Expert
    Manan JoshiCommunity Expert
    Community Expert
    September 14, 2023

    Try the steps mentioned in the following link
    https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

    If the above does not help then try the steps in the link below

    https://helpx.adobe.com/hk_en/enterprise/kb/resolve-trial-and-license-expired-errors.html

    If none of this works then probably its time to contact your school if they are managing the licenses as @Laubender suggested else contact Adobe support for assistance

    -Manan

    -Manan
      L
      Community Expert
      LaubenderCommunity Expert
      Community Expert
      September 12, 2023

      Hi @Eleanor322330652wvo ,

      did you ever logged in successfully?

      If yes, I'd suggest to log out from the Creative Cloud Desktop App. Restart the machine. Then log in to the Creative Cloud Desktop App and then start InDesign.

       

      If nothing is working contact the IT department of your school.

      My guess is, that they are managing the licenses.

       

      Regards,
      Uwe Laubender
      ( Adobe Community Expert )

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