Skip to main content
Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
August 10, 2026
Answered

Cant activate redeem code.

  • August 10, 2026
  • 7 replies
  • 53 views

I get Adobe Substance 3D Collection new redemption Code but unfortunately, I get this error when try to activate.

 "This card was purchased in a country that does not match your Adobe ID. You can try signing in with a different Adobe ID or get in touch with us if you need help."

    Correct answer Jeff_A_Wright

    Thank you for posting, Ares.


    I'm sorry for the difficulties you are having with managing your subscriptions, and I appreciate your long-term use of Adobe's different services.


    This error can occur when a redemption code does not match the country/region associated with the Adobe account or when the code is not intended for the specific subscription being activated.


    Since you're located in Armenia, please make sure the Substance 3D Collection redemption code was purchased for Armenia and is intended for the Substance 3D Collection plan. If the code was purchased for a different country or product, it may not activate successfully.


    If you're adding a redemption code to an existing subscription, please review: Redeem a code on an Adobe account with an active subscription.


    I also noticed there may be a billing issue affecting one of your subscriptions. If a payment was missed, updating the payment method may help restore service. You can find steps here: https://adobe.ly/4q62nC2.


    Please update this public discussion thread if you have any additional questions, Ares. ^JW

    7 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 10, 2026

    Thank you for posting, Ares.


    I'm sorry for the difficulties you are having with managing your subscriptions, and I appreciate your long-term use of Adobe's different services.


    This error can occur when a redemption code does not match the country/region associated with the Adobe account or when the code is not intended for the specific subscription being activated.


    Since you're located in Armenia, please make sure the Substance 3D Collection redemption code was purchased for Armenia and is intended for the Substance 3D Collection plan. If the code was purchased for a different country or product, it may not activate successfully.


    If you're adding a redemption code to an existing subscription, please review: Redeem a code on an Adobe account with an active subscription.


    I also noticed there may be a billing issue affecting one of your subscriptions. If a payment was missed, updating the payment method may help restore service. You can find steps here: https://adobe.ly/4q62nC2.


    Please update this public discussion thread if you have any additional questions, Ares. ^JW

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity ExpertAuthor
    Community Expert
    August 10, 2026

    Hi, Jeff

    The code matches my country Armenia- he mentioned Armenia  

    My Adobe ID shows my active session location as Armenia

    My previous subscriptions for Substance 3D work correctly with my Adobe ID email that is it the same for previous years.

    I can share with you my Adobe ID login in private, and you can try yourself. 

    I also have CC subscription. 

    Thanks for your help

     

     

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    August 10, 2026

    I appreciate the update, Ares. and I apologize for the continued problems you are encountering redeeming your purchase.


    Please click on https://adobe.ly/45U630k to speak with a member of our team who can help you with any errors you are encountering when redeeming your purchased code. Please use a different device if you are unable to contact us at https://adobe.ly/45U630k. ^JW

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices