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A
Anonymous
October 31, 2020
Answered

Cant afford to quit, cant afford to stay??? Can someone please help me? Food shopping more important

  • October 31, 2020
  • 4 replies
  • 5196 views

Im out of work and I took this subscription when I was ok. Now it costs me £10 a month which does not sound a lot but in my household it is a lot of money for anything that is not heating or food. I tried to cancel and it says i need to pay £40, thats two weeks shopping, or rent money or heating. Its not fair to be charged to cancel what you subscribe to? Amazon dont. Nexflix doesn't. I dont know what to do? Trying to stay afloat. This hurts everytime a payment goes out. Ive already taken a payment holiday. I dont want to take another. Im Worried.

    This topic has been closed for replies.
    Correct answer Jeffrey_A_Wright

    Phil, I am happy to hear you were able to begin a chat session at https://helpx.adobe.com/contact.html.  If you need to make any updates to case ADB-16195511-J5M4, please use the process listed below https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

     

    For future viewers of this discussion, please see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html, which provides information on how to cancel a Creative Cloud membership.  Please make sure that you are choosing the correct Country/region to provide the correct information for your purchase.  

     

    If you have any questions about the cancellation process and any possible exceptions, please begin a chat session at https://helpx.adobe.com/contact.html.  The Account, Payment, Plan forum is primarily a public discussion forum, and any account changes require a secure chat session while working directly with a member of our support team.

    4 replies

    J
    jeff_3105
    Participant
    October 17, 2024

    I will be as kind as possible.  Adobe is ruthless when it comes to customer service.  The robotic chat system is not practical if you want to cancel -- AND you need to speak with a live person about how to cancel without paying a very stiff cancellation fee.  I am a poor person.  I make only 19k a year and living on food stamps, housing assistance, have medicaid, and I go to food pantries because the money that I would be paying for food is going to you.  I made a mistake.  I needed to use Adobe for one document and forgot to cancel the trial version before time ran out, and I forgot about it.  I cannot afford $21 and change a month, and I cannot afford the $89 cancellation which I did not agree to because I did not read it.  I simply needed to have Acrobat for just one document.  Since you do not appear to be in a position to wave the cancellation fee, I am compelled to change my debit card number and not tell you.  Please do search for the new number and use.  You do not have my permission to do so.  I opted for the two free months only as a way to buy some time for you to read this and understand my situation.  My name is Jeffrey Sperazza.  I want you to cancel any and all subscriptions to Adobe ass soon as possible with a waiver of the cancellation fee.  If you need to contact me, my email address is freelyjeff@gmail.com

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 17, 2024

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

    there are 2 ways to contact adobe; chat and twitter (now x):

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter/x:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    H
    Hannah30618046za07
    Participant
    June 20, 2023

    They say it's roughly $10 USD a month and that's bull crap. It's $22 USD a month. I should have never signed up for it. It's gunna cost me $95 USD to cancel and I can't even afford the $22. I did the same thing you did and tried to cancel because I don't have a job at the moment and can't afford it. I'm literally bleeding money right now because of all the contracts they don't tell you about up front. No one reads the contracts or fine print. And that's how they get you. Even when they charge my card and I don't have the funds in there, I get hit with a $25 overdraft fee that I also can't afford. I'm negative in my bank account for this! I hate adobe customer service 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    June 20, 2023

    @Hannah30618046za07 

     

    you subscribed to another plan.  there is a ~$10/mo photography plan (though adobe doesn't make it easy to find):

     

     

    ntl, you can plead your case with adobe support.  sometimes they can be understanding.

     

    there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

     

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 8, 2020

    When you go to the contact page (other users in a public forum can't help) this is what you click

     

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity Expert
      Community Expert
      October 31, 2020

      [Moved from Licensing to Account, Payment & Plan]

       

      I assume you joined the deeply discounted Photography Plan which is an annual commitment.   When you joined, you agreed to pay for the full 12 months of service or incur a 50% early termination fee. The terms you agreed to are below.

      https://www.adobe.com/legal/subscription-terms.html

       

      Suggest you contact Adobe Customer Care and see what if anything can be worked out. These matters are handled on a case-by-case basis.  Nobody in these user-forums can help you with account matters.

       

      1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

      https://account.adobe.com/plans
      2. Scroll down to Contact Adobe on the same page.
      3. Online chat is available in English 24/7.
      4. In the chat box, type AGENT followed by enter key and wait for a human.
      5. Alternately, phone customer service M-F during normal business hours.
      https://www.adobe.com/about-adobe/contact.html

       

      Wait times may be longer than usual due to the pandemic.

      Stay safe and hang in there.

       

      Nancy O'Shea— Product User & Community Expert
        A
        Anonymous
        November 8, 2020

        Hi Nancy O shea, I did take the discounted Photography, not sure about the deeply part. £10 for "primarily" just Photoshop is not cheap. Then you go on to stress the point that this was contract that Im am bound to, and that I agreed to. Here you miss the point. I'am and still not happy about it. Then you make a 3rd assumtion that "Nobody in these user-forums can help you with account matters" and so you move my post here, to accounts, My aim was to communicate to other customer as a growing number feel as I do. This I would assume is so my post and similar posts dont get viewed by other customers. Who feel the same, I will re post my post. Please dont move it again. Not sure what gives Alt-Web.com the authority to move my post in the first place. Stay safe and hang in there. 

         

        Phil.

        Jeffrey_A_Wright
        Jeffrey_A_WrightCorrect answer
        Legend
        November 9, 2020

        Phil, I am happy to hear you were able to begin a chat session at https://helpx.adobe.com/contact.html.  If you need to make any updates to case ADB-16195511-J5M4, please use the process listed below https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html.

         

        For future viewers of this discussion, please see http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html, which provides information on how to cancel a Creative Cloud membership.  Please make sure that you are choosing the correct Country/region to provide the correct information for your purchase.  

         

        If you have any questions about the cancellation process and any possible exceptions, please begin a chat session at https://helpx.adobe.com/contact.html.  The Account, Payment, Plan forum is primarily a public discussion forum, and any account changes require a secure chat session while working directly with a member of our support team.

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