cant cancel my plan

Question

I'm be been trying for weeks to cancel my plan.

I get error messages every time I go through the portal, and even when I try to change my plan, I get an error message to say it hasn't worked.

I've now been charged over $200 and no replies to any emails, with the 'talk to real people' cheat option cleary being a bot, which just sends me back to the cancellation page which doesn't work.

I'm at my wits end with this and out of ideas short of starting legal action.

ShivangiGupta · Accepted Answer

Hi ​@nvivas,We’re sorry for the experience. I reviewed your account info and found that your subscription converted to paid plan 3 days. If you do not wish to use it, Adobe offers full refund if the cancellation is done within first 14 days of purchase.Did you try the ​@kglad’s suggestion?Please try cancelling the plan from a different device or using a different internet connection. Sometimes, changing the browser also helps.Looking forward to your response.^Shivangi

kglad · Answer

use a mobile phone’s update (non-opera) browser with wifi disabled to cancel.

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