Cant Prevent Auto Renew, Cant Cancel Account despite being in last month

Question

I signed up to an Adobe stock subscription on Oct 28 2023.

I don't want it to auto-renew, but there is no option - which is grubby corprate cynical at best.

I have waited until now (01/10/24) to cancel, so I have paid the full year, and tried to cancel.

It is telling me it will charge me 11.99 to cancel now!

WHY?

I have been subscribed for the whole year. I simply don't want it to renew. I am cancelling having paid the whole year.

This is a pretty nasty corporate practice that shows greed and little respect for consumers.

kglad · Answer

simply cancel after your last payment is received. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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