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Participant
June 19, 2025
Question

Cant sign into my adobe account.

  • June 19, 2025
  • 2 replies
  • 303 views

I get this far into my adobe accoutnt and this is the error I am getting can someone help me with this please. 

2 replies

alex_1754Author
Participant
June 20, 2025

Thank you for the response I tried that I am still getting the error. Anything else that I might try? 

kglad
Community Expert
Community Expert
June 20, 2025

did you try using a mobile phone?

Shivangi_Gupta
Community Manager
Community Manager
June 20, 2025

Yes, please try signing in on a different device.


^Shivangi

kglad
Community Expert
Community Expert
June 20, 2025

try using an updated (non-opera) browser in private/incognito mode.  using a mobile phone's browser is usually successful.

Shivangi_Gupta
Community Manager
Community Manager
June 20, 2025

In additon to the suggestions provided by @kglad, can you follow the steps mentioned here: https://adobe.ly/44oZPFO

Let us know if it helps.

^Shivangi