Card charged even if subscription cancelled

Question

Hello,

I have signed up for the Adobe pro trial in August and then cancelled before my card will get charged. see email below. I got charged anyway in August, September and October. not sure why they charged me

Dear Gaia,
This email confirms that you canceled your AI Assistant for Acrobat subscription. You will continue to have access to your subscription tools and online services until the end of your billing cycle on 14-August-2025 (PT). After this date, your account will revert to a basic, free level of membership.
If you change your mind or have done this in error, you can easily reactivate your subscription.

kglad · Answer

you probably failed to cancel acrobat.  the "email" in your post mentions canceling ai assistant which is a different subscription. check your account, https://account.adobe.com to confirm.

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