Card charged for free Photoshop trial

Forum|Forum|8 days ago
April 23, 2026
3 replies
43 views

My card was charged for the full monthly amount as soon as I started my Photoshop trial. This is not a hold on the card, but a full deduction. How do I process a refund?

Peru Bob

Community Expert

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

kglad

Community Expert

and had you started a trial previously?

nadias35439106Author

Participant

Nope. Otherwise it wouldn’t give me the option to start a free trial, no? And I got an email confirmation saying I’d be billed in a week if I don’t cancel. So there’s a fault or bug on Adobe’s end somewhere.

kanikas28368183

Community Manager

Hi Nadia, thanks for reaching out. I understand how confusing and frustrating it can be to see a charge during a free trial. You’re right, Photoshop trials are meant to start billing after 7 days. I’m checking into why this charge appeared today and sharing the details with the right team. In the meantime, thanks for your patience, and I appreciate you flagging this here. We’re here to help.

^KS

nadias35439106Author

Participant

Thank you, really looking forward to hearing back.

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