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Verónica27476888q2cd
Participant
December 14, 2022
Answered

CARGO NO AUTORIZADO PAYPAL

Tengo dos cargos no autorizados en Paypal, ruego que se haga la devolución inmediatamente. 

 

(REMOVED BY THE MODERATOR : PAYMENT AND CHARGES DETAILS)

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Manan JoshiCorrect answer
Community Expert
December 14, 2022

Hi @Verónica27476888q2cd,

You will have to contact Adobe support for this as only they have access to account and billing information. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

-Manan
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3 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
December 14, 2022

these forums are public user forums.  you need to contact adobe support IF you have a subscription.  if you have no subscription and your credit card was hacked or paypal was hacked, you need to contact your credit card issuer or paypal.

 

one way to contact support (chat) is given previously.  there are two other, or 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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    Community Manager
    Rashmi27002770wxveCommunity Manager
    Community Manager
    December 14, 2022

    Hi there,

     

    We appreciate you writing in. Happy to help!

     

    We checked your account and see that you do not have an active subscription under the email address associated with the community.

     

    I understand that you have concerns regarding charges in your paypal account.

    However, since this is a community forum, we will not be able to discuss any account or refund related issues.

    I would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

     

    Please use the link below to connect with the Adobe Customer support via chat or on the phone. You must be signed in with your Adobe ID.

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Let me know if you have any more questions, comments, or concerns.

     

    Thank you,

    Rashmi Swain

    Translate
      Community Expert
      Manan JoshiCommunity ExpertCorrect answer
      Community Expert
      December 14, 2022

      Hi @Verónica27476888q2cd,

      You will have to contact Adobe support for this as only they have access to account and billing information. To contact support follow the instructions given below
      1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
      2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
      3. In order to talk to a human type "AGENT" in the chat box
      4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

      P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
      https://tinyurl.com/y7cfrr7y
      -Manan

      Translate
      -Manan
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