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Participant
September 23, 2022
Question

Cargo por pago realizado y no puedo acceder al producto

  • September 23, 2022
  • 1 reply
  • 147 views

Me aparece el cargo por la compra pero continúa diciendo que periodo de prueba ya finalizó y que continua versión gratuita. Que debo hacer?

 

 

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    1 reply

    John T Smith
    Community Expert
    Community Expert
    September 23, 2022

    Revert to trial https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html may help
    -and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membership-but/td-p/7601068
    -and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

    or

    This space is provided by Adobe, but this is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Help Center https://helpx.adobe.com/support.html is a good place to start
    Be sure to remain signed in with your Adobe ID before accessing the link below
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or by telephone https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730