CC Subscribtion

Question

I am asking for an explanation of my problem. On November 5, my Creative Cloud subscription expired after the previous card's renewal period had passed. On November 7, 2021, I activated two Adobe Creative Cloud product codes for 30 days on my account. Despite seeing the code validation information, my Creative Cloud subscription has not been renewed.

Both codes are correct, activated on my account, so why has my account validity not been extended?

LinSims · Answer

Let me move this to the Account, Payment, and Plan forum for you, which is the appropriate forum for your question.

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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