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paolam16330074
Participant
October 10, 2019
Answered

CCSN,ALL,MLP,ERR01,MUE,001,N/A,1 YR ESD

  • October 10, 2019
  • 3 replies
  • 16002 views

I  receive a bill with this description: CCSN,ALL,MLP,ERR01,MUE,001,N/A,1 YR ESD of 60,99 € and i used to paid every month 36.99 for my creative cloud.
​why the price is changed? and why there is a diffent description?

Please let me know

thank you!

    This topic has been closed for replies.
    Correct answer John T Smith

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    3 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    December 5, 2020

    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link below
    -you must also allow 'cookies' in your web browser for this to work
    https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
    -click the chat icon at the bottom right of the page to open a chat session
    -the chat icon looks like '3 dots inside a circle' at the lower right
    -type AGENT into the chat window to connect directly to a person rather than the AI
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    .
    Also: beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

     

    K
    Khaled21854793daqo
    Participant
    November 20, 2021

    actually it's simple question and very useless answer 

      T
      Test Screen Name
      Legend
      October 10, 2019

      One note: it now seems to be the normal price. I wonder if you took a special offer price, which usually runs for one year. Or an academic price, which must be specially renewed each year.

      Tacafy大尉
      Tacafy大尉
      Legend
      October 10, 2019

      Good evening.
      Please contact chat support for details regarding charges,

      as they cannot be resolved in the forum.

      https://helpx.adobe.com/support.html

        C
        CraftyMJ
        Participant
        December 5, 2020

        You should be able to answer this question, that's why there is a chat in here to answer and not leading them to nowhere. What is this bill? You don't even email people to at least remind them of this. ADOBE is not the only thing running our life. Adobe should inform a renewal to its subscriber. I just got this billing and I don't know what is this all about.

          T
          Test Screen Name
          Legend
          December 5, 2020

          Why not ask Adobe instead of complaining to people who don't work for Adobe and have no idea of the official answer. 

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