Cencelation fee refund

Hi,

I am absolutely fuming.

I subscribed to a student monthly plan that was suppose to only go for a year on the 16th of May 2016. I tried to cancel my plan within 14 days of the renewal date but the cancel my plan button was not there and noone would help me cancel it when I called. After being toally frustrated I left it alone only to be charged TWICE for a payment of $32 when it had not even been two weeks after the renewal date. I was finally able to cancel this stupid thing and was NOT told anything about a cancellation fee and did not receive an email about any pending payments so all was well do I thought. Today without any warning $175.00 was taken out of my account from you without any explination or warning. I am a god damn student who lives week to week I canot afford $175 to cacel something thats too expensive to keep running, if I was told about this stupid payment I would have just kept the bloody membership. I called today to try and get a refund but was told nothing can be done. Well I call bull because there are hundreds of people on here with the same issue who got their cancelation fee waived. I was not informed of this payment and should not have to pay it. I am a student. I am broke. I need that money to SURVIVE. Please stop praying on poor students who need your stupid programs to pass their degrees. Please help.